Operation COVID-19: A message to the SaaS ecosystem by Girish Mathrubootham (CEO, Freshworks)

Privacy Statement

Last updated: <Month Day, Year>

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Introduction

1.1 You means the individual accessing or using the Service, or the Community, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
1.2 Community (referred to as either "the Community", "We", "Us" or "Our" in this Agreement) refers to Saasboomi Foundation
1.3 Account means a unique account created for You to access our Service or parts of our Service
1.4 Website refers to Saasboomi, accessible from https://www.saasboomi.com/
1.5 Service refers to the Website.
1.6 Country refers to: India
1.7 Service Provider means any natural or legal person who processes the data on behalf of the Community. It refers to third-party companies or individuals employed by the Community to facilitate the Service, to provide the Service on behalf of the Community, to perform services related to the Service or to assist the Community in analyzing how the Service is used.
1.8 Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
1.9 Personal Data is any information that relates to an identified or identifiable individual.
1.10  Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
1.11 Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the pages visited, duration on each page).

Personal, Confidential and Usage Data we collect

2.1 Personal Data  While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.

Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address,
State,
Province,
ZIP/Postal code,
City

2.2 Confidential Data 
Data regarding your business
Approx ARR

2.3 Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.


Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.Learn more about cookies [link]

Use of Your Personal Data  

The Community may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service
To draw larger macro-level trends about the SaaS industry
To manage Your Account: to manage Your registration as a user of theService. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user
To contact You: To contact You by email, telephone calls, SMS, or other  equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the services
To provide You with news, special offers and general information about other services and events which we offer unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.


We may share your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You, 
With Community partners: We may share Your information with Our business partners to offer You certain products, services or promotion packages.
With Sponsors: We may share Your information with Our sponsors to network and / or engage with you and offer you their services, products and promotions
Third party Services: We use WhatsApp and Telegram to share messages about content and upcoming events. We will not share or sell your contact details with any 3rd parties..


Retention of Your Personal Data 

The Community will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

You can submit a request to delete / update your personal and confidential data from our databases. You can write to us at the Contact us (link) so that we can process your request. We will also notify our business partners and sponsors for the deletion / updation request.  

The Community will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. 

Transfer of Your Personal Data  

Your information, including Personal Data, is processed at the Community’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Community will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. 

Security of Your Personal Data  

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. 

Changes to this Privacy Policy We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. 

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.